Accessible Gardening Services Brockley — Accessibility Statement

This accessibility statement explains how our gardening services in Brockley aim to be inclusive for all users. We are committed to delivering accessible gardening services Brockley and garden maintenance in Brockley that consider people with a range of needs, including sensory, cognitive and mobility differences. This document outlines our standards, features, and how to request alternative formats.

Our accessibility commitment

We follow good practice and design for customers using Brockley gardening services by aligning our work and communications with WCAG 2.1 AA compliance where practical. That means we design information, booking interactions, and service descriptions so they are perceivable, operable, understandable and robust. We aim to reduce barriers so everyone can learn about, request, and receive our accessible gardening services in Brockley.

How we support assistive technologies

We ensure content is compatible with assistive technologies. Our policy includes clear labels, semantic headings, and structured lists to improve navigation for screen-reading software. In practical terms, this means screen-reader support for service descriptions, clear alternatives for images, and logical heading order for Brockley gardening services pages and printed leaflets.

We also test interactive elements to support keyboard navigation. Staff and contractors are trained to provide information and help that reflects accessible gardening practices. For example, when discussing garden access or mobility-friendly planting, our teams will use plain language and confirm understanding, offering information in alternative formats when requested.

Accessible features and adjustments

To make our Brockley garden maintenance and accessible gardening services more usable we implement a range of features. These include:

• Clear, consistent headings and meaningful link text to help navigation.
• Alt text or equivalent descriptions for images and diagrams used in service materials.
• Keyboard operability for interactive forms and booking steps, improving access for customers who cannot use a mouse.
• High contrast colour options for printed materials and digital displays where feasible.
• Captioning and transcripts for any audio or video guidance produced about gardening techniques.

We continuously monitor and test our practices. Our accessibility checks cover digital content and real-world service delivery for Brockley gardening services, including customer-facing documents, signage used on site, and the way we carry out garden maintenance in Brockley to reduce physical barriers. We review accessibility on a regular schedule and when we make significant changes to services or communications.

Making a request for alternative formats or support is welcome. Please contact our Accessibility Officer via the accessibility contact channel listed on our public information pages to request documents in large print, easy-read, audio, or another preferred format. We will respond to reasonable accessibility requests promptly and without undue delay.

If you experience difficulty using any part of our service, or if you notice an accessibility issue when engaging with our Brockley gardening services, tell us about it through the accessibility contact option. We take reports seriously, investigate, and make improvements as needed to support inclusive garden care across Brockley.

We strive to be transparent about standards applied and where improvements remain necessary. While our aim is to meet WCAG 2.1 AA for online materials and to follow best practice for in-person service accessibility, some areas may not yet fully conform. Where this is the case, we will provide reasonable adjustments and a timeline for remediation.

Thank you for taking the time to read this statement about our accessible approach to Brockley gardening services. We value inclusion and welcome requests that help us deliver better accessible gardening and garden maintenance in Brockley for everyone.

Last reviewed: We review this accessibility statement periodically and update it to reflect improvements and any changes in our services or accessibility approach.